Terms & Conditions | Call to Contract by Decked

Pricing & Payment

A completed consultation means the work is finished and delivered to you for approval: call handled, site visited, estimate built, proposal ready. Your first project is free through the proposal, no obligation, no monthly charge. After that, it's a flat monthly rate plus a fee tied to what actually gets signed and built.

Free Trial Project: $0 through your first proposal, runs 2 weeks, full call to proposal process either way. If it signs, the same 1% Contract Administration Fee and 1% Commercial Management Fee apply as Decked Commercial, whether it signs during those 2 weeks or later. There's no separate or reduced trial rate
Decked Commercial: $1,250 a month, includes up to 5 completed consultations, additional consultations at $175 each
2% of managed project revenue on every signed job: 1% Contract Administration Fee, earned and invoiced at signature, and 1% Commercial Management Fee, billed across the project's payment schedule as it's actually paid
Managed project revenue includes the original signed contract and any change order that gets approved and signed afterward, the Commercial Management Fee applies to that added value too
The monthly rate is billed monthly, starting once your free trial project reaches a signed contract or you choose to continue
Fees already earned for completed work stay earned. A contractor-approved refund or cancellation reduces what's still unpaid, not what's already been invoiced
If an account falls behind on payment, new leads are paused until it's current. Signed jobs already in progress are not affected

Working Together

Once we have the pricing and project information we need from you, estimates and commercial documents go out within one business day
Nothing sent to a homeowner without your approval first, on the original proposal or on any change order
No payment ever collected or held from your homeowners on your behalf
Every call and message under your business name, with homeowners told we're coordinating the process on your behalf, not left thinking we're your in-house staff
Your leads and the projects they turn into are never shared, sold, or given to another contractor. A lead we bring you is yours alone
No minimum commitment on the Free Trial Project. Decked Commercial has a 3 month minimum, then it's month to month with 30 days notice to cancel

What We Need From You

To get started:

Your Google Business Profile phone number pointed our way
Access to your Facebook Business Page and Instagram, added as a page admin, so homeowner DMs get handled the same as a phone call
A number for SMS texts from homeowners, handled the same way as calls and DMs
Your labor rates and standard markup upfront
Your license number, insurance information, and standard payment and warranty terms
How you want the phone answered, and how you'd like to be billed
A direct line where you can be reached for prompt approvals

On an ongoing basis, so we can hold the one business day guarantee:

Pricing and cost input returned within one business day of a request
Estimates and change orders reviewed and approved promptly, not sat on
Any field condition or scope change reported to us before extra work begins, so it can go through a change order instead of becoming a dispute later
Homeowner payments confirmed on your end when we ask, since we don't handle your money directly
Any homeowner who reaches you directly forwarded the same day

The one business day clock pauses while we're waiting on something from you. That's on us to flag, not on you to track.

Privacy, Security & Confidentiality

Access is limited to handling calls and messages. We don't post on your behalf, change your page content, or alter your account settings beyond what's explicitly agreed. Your Google Business Profile phone number is the only thing that changes there. Access can be removed at any time, for any reason, with no explanation required.

A mutual confidentiality agreement, signed upfront, not a verbal promise
Your business information, rates, cost structure, client list, is never shared, sold, or used outside running your consultations
Homeowner information is used only to complete that homeowner's project with you, never sold, shared with other contractors, or reused
Access credentials are used only by us and never shared with any third party

If we ever stop working together: all access is removed immediately, and your data, leads, and business information stay yours. Nothing is retained or reused after the relationship ends.

Where Responsibility Sits

We're responsible for: homeowner communication, consultation and scope documentation, estimates built from the pricing you give us, proposals and signatures, payment schedule coordination, change order preparation and homeowner approval, and the commercial record through closeout.

You're responsible for: the construction work itself, means and methods, final pricing approval, code compliance, permits and licensing, identifying field conditions, quality and workmanship, safety and subcontractors, and warranty fulfillment.

This is an independent service relationship, not a partnership, joint venture, or employment arrangement. We're not liable for the construction work. You're not liable for the commercial process. If real conditions differ from the estimate once work starts, that doesn't get worked out informally between you and the homeowner, it becomes a change order. See below.

Change Orders & Scope Changes

No signed change, no changed work. That's the rule, for your protection as much as the homeowner's. When something changes once work has started:

You report the change and why it's needed
We document what changed against the original project record
You provide the added cost, labor, and schedule impact
We prepare the formal change order and confirm it with you before it goes anywhere
The homeowner signs it or rejects it, that decision is theirs
An approved change order is added to the project record and the payment schedule
You get written authorization to proceed once it's signed

We don't decide whether additional work is technically necessary, and we don't price construction work on our own, those stay your calls. We turn them into a documented, homeowner-approved record. In a genuine emergency where waiting isn't safe or reasonable, you can proceed to protect the property, but the reason, photos, and homeowner notification need to reach us right away so it's still documented.

Payment Coordination

We build the payment schedule, send reminders under your name, track what's due, flag anything overdue, and adjust the schedule when a change order is approved. At closeout, we prepare the final reconciliation.

The standard schedule is structured around New York and New Jersey progress payment requirements:

10% deposit at signing
Special-order materials, cabinetry, countertops, custom fixtures, invoiced separately and itemized once they're actually ordered
40% at rough-in or mid-project completion
40% at substantial completion
10% final payment, on punch-list completion and sign-off

Where your state requires pre-completion payments to be held in escrow or bonded, the notice language and the name of the holding institution need to be on the proposal, disclosed to the homeowner within the required window. That escrow or bond is entirely your own banking setup, we never touch homeowner funds either way, we just make sure the disclosure is where it needs to be.

We don't hold homeowner funds at any point. We don't confirm a payment was received without your verification, pursue debt collection, make legal threats on your behalf, or decide whether completed work satisfies a payment milestone. Money moves from the homeowner to you, directly, always.

Handoff & Commercial Closeout

Signing isn't the end of our involvement, it's a construction handoff, not a full one.

Ready to Build: once signed, you get the confirmed scope, estimate breakdown, material selections, site photos and measurements, the payment schedule, and exclusions and assumptions, plus anything still outstanding, so you can start without chasing paperwork. The deposit, the homeowner's first payment, is paid directly to you around this point.

Permit status tracking: we don't file anything or touch drawings, that's entirely yours, but we track whatever permit process is underway and flag it if it stalls. Same pattern as payment coordination, watching and flagging, not holding the licensed part.

Commercial Closeout: at completion, we reconcile the original contract against every approved change order, confirm the full payment history and any outstanding balance, and close out the commercial record. We're not managing your crew, your jobsite, or your schedule in between, we're keeping the paperwork, approvals, and money organized around the build you're running.

Lead & Project Attribution

A homeowner lead we bring you stays attributed to us for that project, including any change orders that come out of it. Signed contract values and approved change order values need to be reported accurately, we can request the signed documentation to confirm it. Moving a conversation outside this process to avoid a fee doesn't remove the fee, it's still owed on an attributed project even if the subscription has since ended.

The Right to Decline

Any lead can be declined if it falls outside kitchen and bathroom remodels, outside the service area, or raises a real concern, an unworkable budget, signs of fraud, or a safety issue at the property. Declining a lead doesn't affect anything else in the relationship or reflect on future leads.

Outside Anyone's Control

The one business day guarantee reflects normal operating conditions once we have what we need from you. Illness, severe weather, or similar events outside reasonable control can occasionally cause a delay. If that happens, you'll be told immediately, not left guessing.

Process Ownership

What you receive from every job, the brief, the estimate, the proposal, the photos, the closeout record, is yours to use however you want. The process, scripts, and system used to produce them stays ours. If someone else is ever brought on to help run part of this, they operate under this same agreement. That relationship stays with us, it isn't something to hire around directly.