These Terms of Service govern your use of Decked and the services we provide. By creating an account or using the platform, you agree to these terms. If you do not agree, do not use Decked.
Decked provides a pre-construction consultation platform that allows homeowners to complete a structured consultation and contractors to receive a complete project brief before their first meeting. We also provide agency accounts, white label configurations, and related services.
Contractor and agency accounts require registration. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate information during registration and keep it current.
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or cause harm to other users or the platform.
Contractor and agency accounts are billed monthly beginning after the setup fee is charged. Setup fees are non-refundable except as described in our money-back guarantee. Monthly fees are charged at the beginning of each billing cycle.
We offer a money-back guarantee on the first month of service. If after using Decked on your first three leads the first meeting does not feel different, contact us within 30 days of your start date for a full refund of your first month's subscription. Setup fees are excluded.
Accounts that are more than 14 days past due may be suspended. Suspended accounts lose access to the platform but data is retained for 60 days to allow for payment and reactivation.
You agree not to:
White label accounts allow contractors and agencies to present the Decked consultation flow under their own brand. White label accounts are responsible for ensuring their end users are informed of relevant data practices. Decked's name may not appear in the white label experience but these terms still govern the underlying service.
Homeowners who complete a consultation are providing their information to the contractor they are working with. Contractors are responsible for handling that data in compliance with applicable privacy law. Decked processes homeowner data on contractors' behalf as a service provider.
Decked and all associated software, design, and content is owned by Decked. We grant you a limited, non-exclusive, non-transferable license to use the platform for the purpose it is intended. Nothing in these terms transfers any ownership rights to you.
Content you provide, consultation responses, photos, notes, remains yours. You grant us a license to process and transmit it to deliver the service.
Decked is provided "as is." We do not guarantee that the platform will be available at all times or that the information it generates will be error-free. To the extent permitted by law, our liability for any claim arising from your use of Decked is limited to the amount you paid us in the three months preceding the claim.
These terms are governed by the laws of the State of New Jersey, without regard to its conflict of law provisions.
We may update these terms as the product evolves. We will notify active account holders of material changes via email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.
Questions about these terms? Email [email protected].